27 Feb

Cisco Clock Signal Component Issue

ciscologoCisco recently became aware of an issue related to a clock signal component primarily used in their routers (ISR4XXX family)  and security appliances (ASA55XX family).

Although the Cisco products with these components are currently performing normally, Cisco expects product failures to increase over the years beginning after the unit has been in operation for approximately 18 months.  Cisco is offering to provide replacement products for those products under warranty or covered by any valid services contract dated as of November 16, 2016, which have this component.

Telcion is committed to assist our customers through this process.  We have identified all affected products sold to our customers, and those clients have been notified.  If you have not been notified and feel you may have affected product, please contact us at info@telcion.com. We will be happy to address any issues or concerns you may have regarding the Cisco Clock signal issue.

You can find more information on the issue from Cisco at http://www.cisco.com/c/en/us/support/web/clock-signal.html.

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