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By taking the time to become thoroughly familiar with the client’s business operations and objectives, Telcion was able to design the best voice, video, and virtualization solutions for Hinds Hospice and become a partner in helping them continue their role as a leader and vital member of our local community.

Customer Profile

Hinds Hospice is a leading hospice care provider in the Central Valley, with a professional staff of 190 and 300 volunteers serving the communities of Fresno, Madera, and Merced counties. Their offices are headquartered in Fresno, along with two satellite offices. In addition, they provide in-home care with 50 nurses in the field.

Key Challenges

Hinds was planning a move of their headquarters into a new facility in Fresno. Their most pressing need was to upgrade their existing, aging phone system. They also wanted a solution that could integrate their new headquarters with their two satellite locations in Merced and Fresno. Their objectives were to increase the organization’s communications functionality, improve productivity and service capabilities, reduce IT administration costs, and lower total expense.

The Telcion team began the consulting process to better understand Hinds’ operations and business requirements, as well as short and long term objectives for the organization. It was discovered that, in addition to linking the headquarters and satellite offices with a new phone system, Hinds also desired a solution that would increase collaboration capabilities between their 100-person staff at their various offices, as well as their mobile workforce of over 50 nurses deployed throughout the region. go.

Telcion Solution

Telcion ultimately designed and implemented a unified communications platform— the Cisco Business Edition 6000 (BE 6000) — that gave Hinds the highest level of functionality, reliability, and flexibility.

As Telcion worked through the consulting process, it was apparent that Hinds had other IT needs as well. A new Cisco Unified Computing server bundle with Virtualization was designed in to help meet the growing data center requirements created by HIPAA, including managing and storing electronic medical records. In addition, the network infrastructure needed to be updated with a switch upgrade, plus a more reliable Cisco Meraki wireless solution for all their locations.

To further enhance communications between staff in the dispersed offices, desk phones with a video capability were included in the design at essentially the same cost as standard desk phones.nts.

Results

The collaboration features available through the Jabber application included with the BE 6000 — instant messaging, presence and document sharing — offered real value to Hinds in the way it wanted to conduct operations among its staff. The fact that the nurses in the field and other mobile workers could also use their smartphones and be directly linked to staff in the other offices through four digit dialing, along with the use of the other various collaboration features, also offered new efficiencies to the organization.

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