Improve operational efficiency, reduce business costs, and improve customer response with Cisco Unified Contact Center Express.
Designed for midmarket, enterprise branch, or corporate departments requiring a sophisticated customer interaction management solution for 10 to 300 agents, this solution is easy to deploy, easy to use, secure, virtual, and highly available. It:
- Simplifies business application integration
- Eases agent administration
- Increases agent flexibility
- Provides efficiency gains in network hosting.
Intended for both formal and informal contact centers, this unified communications solution also delivers:
- Sophisticated call routing
- Comprehensive contact management
- Workforce Optimization, including Workforce Manager, Quality Manager and Advanced Quality Manager
- Robust e-mail management
- Chat and Web collaboration
- Outbound dialing capabilities
- Easy-to-use administration features
- Simplified installation, configuration, and application hosting
A single-server, integrated "contact center in a box", the Cisco Unified Contact Center Express:
- Allows independence in agent location
- Improves agent scalability
- Provides powerful automatic call distributor features, including conditional routing, call-in-queue and expected-wait-time messages, enterprise data displays, real-time data, and historical reporting