Telcion maintains a staff of uniquely qualified and highly experienced engineers certified and trained to meet our high level of expectations.
This provides our clients with the greatest level of service and support as well as the comfort knowing that their critical applications are in the hands of experts.
We custom build support programs to match the specific needs of the customers we serve.
- Time & Materials – For “one-offs”, emergency work, non-client support
- Circuit Monitoring and Resolution - voice, video and data ciriut management
- Telcion Managed Services Solutions – Monitor -> Respond -> Repair -> Report
- Telcion Support Services – Dedicated customer support, Service Level Agreements (SLA)
- Upgrade Protection - software upgrade support for your critical voice & business applications
- Unified Contact Center Service - monitoring your essential call center applications and activity
- Cisco SMARTnet - Extended product support, patches, technical assistance and replacement