Microsoft 365 and Office 365 are robust packaged licensing offers that take a bundled approach to Microsoft licensing and all of its features. In this post, we’ll cover the main features that come in these packages and the differences in a few package offerings.

Welcome back to Meet the Team, where every month we introduce you to someone here at Telcion. This month we’re talking to one of our newest team members, Mo Elmeligy. Mo Elmeligy Business Technology Consultant Years at Telcion: 0.5 What are your main responsibilities at Telcion? My main responsibilities are driving new client acquisition and […]

We’ve been talking about WebEx Contact Center all month long—reasons to switch to a cloud contact center, favorite features, and cost. Today we’re answering some frequently asked questions. If you have a question that’s not covered here, let us know! FAQ #1: How does WebEx Contact Center licensing work? Simply, the solution is sold by […]

Cloud contact centers provide a tremendous amount of flexibility, allow you to scale up quickly when needed and locate your agents anywhere, all without the pain of maintaining the hardware and software that goes with a traditional on-premise contact center.

Last week, we talked about why moving to a cloud contact center is so compelling. Today, let’s talk through the various features that are available in the cloud versus what you might typically get on-premise.   Customer Experience When it comes to contact centers today, your customers no longer want to interact with you strictly by phone.

“That’s kind of how I’ve been the jack of all trades—find something that’s fascinating and go figure out how to do it, then move on to the next thing.” -Spencer Boyd, Network Engineer @ Telcion

A common misconception about moving to a cloud contact center is that it can’t be done until the entire phone system moves to the cloud, but that’s simply not true. If anything, your contact center should move to the cloud before the rest of your phone system.

Welcome to a new series called Meet the Team, where every month we’ll introduce you to someone here on the Telcion Team. And now, for our first conversation with Tony Swanson. Tony Swanson Business Technology Consultant Years at Telcion: 4.5 Telcion: So, Tony, what are your main responsibilities at Telcion? Tony: My main job function […]

Do you spend a lot of time worrying about keeping your organization safe from cyber attacks? We get it—with a constantly changing threat landscape and hackers who are relentless in their attempts, it’s hard to keep up. The best way to prevent cyber attacks is with a multi-layer approach to security.

Today, with cyber attacks occurring every 39 seconds, network security is more important than ever. Have you ever wondered about the best way to keep tabs on your own network security? Or if you should hire a dedicated network security engineer? That’s what we’d like to help you determine.