Cloud calling was once a niche market, but nowadays is offered by just about every major voice vendor. Some have even staked everything they have on it and shifted their entire portfolio to a cloud offering. Others maintain solutions that are still on-premise, or in the cloud, or some kind of hybrid where they can work […]

So many applications and services are moving to the cloud these days.  One that we are seeing frequently is with our clients’ chosen PSTN providers.  SIP has been around for 20 years now, but has been really getting traction in the last 5 years.

Recently our team began evaluating the costs to use the AWS cloud for VMware-based hosts.  Nearly all of our clients are running VMware, and many of the applications that we support require VMware as the underlying hypervisor.  That’s slowly beginning to change with additional hypervisors being supported, or native support of the AWS cloud, but […]

What’s the weirdest thing that’s happened in your data center or IT closet? We’ve gotten some interesting calls from clients over the years. We’ve also experienced our own share of environmental issues. By far the most common issues we see are related to heat, especially in the dead of summer.

About the Client Name Central Valley Community Bank Location Fresno, CA Industry Finance Number of Employees 500+ Main Outcomes More rack space Wire management Clear cable paths The Problem Central Valley Community Bank has maintained a data center at their main Fresno, CA location for about 10 years.

I’ve written several articles in the past few months around Telcion’s core values, and now I’d like to wrap that conversation up by providing some distinction between our core values and other values that we have.  My favorite perspective on organizational values comes from another favorite book of mine called “The Advantage,” also by Patrick […]

Have you heard of Kari Dunn? She became famous for the worst reason. She was an East Texas mother who tragically died at a motel because her nine-year-old daughter did not know she had to dial a prefix of “9” to get an outside line to reach 911. That tragedy moved the government to pass […]

Video calls are the new phone calls. We’ve come to expect them almost as the default. Thankfully, making video calls is easy these days. All you have to do is decide what device you want to use—and there are many options to choose from. Just 3-5 years ago, the best option for making a video […]

About the Client Name Therapeutic Pathways Location Modesto, CA Industry Healthcare Number of Employees 250+ Solution WebEx Room Kits Cisco DX80s WebEx Teams The Problem Therapeutic Pathways is an agency that provides evidence-based treatment for people on the autism spectrum.

In this series we’re talking about the three traits every person on your team should possess, according to The Ideal Team Player by Patrick Lencioni. The traits are: 1. Hungry 
2. Humble 
3. Smart At Telcion we adopted these as ideal qualities we would look for in every person we hired.