Now You Can Use WebEx Devices for Zoom Meetings

In this new hybrid work world we are in, it can be frustrating to move between multiple meeting applications like Cisco WebEx, Zoom, Microsoft Teams, and GoToMeeting. Because Telcion is a Cisco shop, we’ve been using Cisco WebEx for many years. Even though WebEx has been around for over two decades, it is still the industry standard […]

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FAQ: Cisco WebEx Cloud Contact Center

We’ve been talking about WebEx Contact Center all month long—reasons to switch to a cloud contact center and favorite features. Today we’re answering some frequently asked questions. If you have a question that’s not covered here, let us know! FAQ #1: How does WebEx Contact Center licensing work? Simply, the solution is sold by agent […]

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Cloud Contact Centers: Favorite Features

Last week, we talked about why moving to a cloud contact center is so compelling. Today, let’s talk through the various features that are available in the cloud versus what you might typically get on-premise.   Customer Experience When it comes to contact centers today, your customers no longer want to interact with you strictly by phone.

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3 Reasons to Move to a Cloud Contact Center

A common misconception about moving to a cloud contact center is that it can’t be done until the entire phone system moves to the cloud, but that’s simply not true. If anything, your contact center should move to the cloud before the rest of your phone system.

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Meet the Team: John Hinckley (Video!)

Welcome back to Meet the Team, where every month we introduce you to someone here at Telcion. This month we’re talking to John Hinckley. John Hinckley Senior Security Engineer Years at Telcion: 8 Bonus Q + A If you could only have three apps on your smartphone, which would you pick? WhatsApp, IG & Chrome […]

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Security Vendors: Is It Better to Have One or Multiple?

We often get asked how important it is to have multiple security vendors versus invest in a single-vendor strategy. This is a good question and worth considering.   The reason this question comes up is because we have clients who are concerned about relying on a single vendor to protect them from all angles.

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The Top 4 Security Tools to Keep Your Network Protected

This week we are bringing you the top tools we recommend for a great defense-in-depth strategy to protect your network.    1. Next-Generation Firewalls   Firewalls are built to monitor ingress and egress network traffic to decide whether to allow or block specific traffic on a network.

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Security Best Practices for the Everyday Joe

Security is convoluted. Security tips should not be. To be an expert takes many years of training. It takes countless hours of experience to ensure that you take into account and understand everything that can go wrong. But for the Everyday Joe, that amount of time and commitment is an unrealistic expectation.

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Meet the Team: Michelle Padilla

Welcome back to Meet the Team, where every month we introduce you to someone here at Telcion. This month we’re talking to Michelle Padilla. Michelle Padilla COO/CFO Years at Telcion: 14 Hi Michelle! What are your main responsibilities at Telcion? I basically handle day-to-day operations of Telcion and oversee the finance department and the marketing […]

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SMS Texting from WebEx Calling 

Have you ever wanted to send texts from your business phone number?  This feature has been around for a while, but most calling platforms haven’t supported it in an easy to use way.  Two main reasons you might want to text from your business phone number: It’s much easier to type messages on your keyboard […]

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