Voice Calling with Microsoft Teams

Continuing with this month’s theme of Telcion’s Microsoft services, today we’re answering questions about using Microsoft Teams for voice calling. Can you make phone calls with Microsoft Teams? Microsoft Teams is able to provide direct calling between internal users right out of the box, and is often used for video chats as well.

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How to Build a Microsoft Teams Phone System Using Cisco Devices 

This is the fourth in a series of articles on using Microsoft Teams for voice calling in your environment. Today, let’s talk about how to enable Microsoft Teams as your primary voice calling provider using Cisco hardware.   Microsoft Teams has the ability to provide telephony features, but first, you need to determine the best method […]

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How to Make Microsoft Teams Work With Your Existing Cisco Phone System 

In our last post, we talked about why so many companies are adopting Microsoft Teams and what options are available to add PSTN calling to Microsoft Teams.  Today, let’s dive into more specifics on the Microsoft Direct Routing option. A large portion of our clients have migrated to Microsoft Teams for more advanced messaging and […]

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WebEx Cloud Contact Center FAQs

We’ve been talking about WebEx Contact Center all month long—reasons to switch to a cloud contact center, favorite features, and cost. Today we’re answering some frequently asked questions. If you have a question that’s not covered here, let us know! FAQ #1: How does WebEx Contact Center licensing work? Simply, the solution is sold by […]

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WebEx Cloud Contact Center: Favorite Features

Last week, we talked about why moving to a cloud contact center is so compelling. Today, let’s talk through the various features that are available in the cloud versus what you might typically get on-premise.   Customer Experience When it comes to contact centers today, your customers no longer want to interact with you strictly by phone.

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How to Choose a SIP Provider 

So many applications and services are moving to the cloud these days.  One that we are seeing frequently is with our clients’ chosen PSTN providers.  SIP has been around for 20 years now, but has been really getting traction in the last 5 years.

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How to Make Sure Your Company is Kari’s Law Compliant

Have you heard of Kari Dunn? She became famous for the worst reason. She was an East Texas mother who tragically died at a motel because her nine-year-old daughter did not know she had to dial a prefix of “9” to get an outside line to reach 911. That tragedy moved the government to pass […]

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Why Does Telcion Focus on Cisco?

We are often asked why Telcion is so focused on Cisco as our primary market partner. This is a great question, and there are many reasons that have led us to this conclusion. Main Reasons Cross-Platform Integration of Products All of Cisco’s products are designed to integrate with each other.

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