WebEx Cloud Contact Center FAQs

We’ve been talking about WebEx Contact Center all month long—reasons to switch to a cloud contact center, favorite features, and cost. Today we’re answering some frequently asked questions. If you have a question that’s not covered here, let us know! FAQ #1: How does WebEx Contact Center licensing work? Simply, the solution is sold by […]

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WebEx Cloud Contact Center: Favorite Features

Last week, we talked about why moving to a cloud contact center is so compelling. Today, let’s talk through the various features that are available in the cloud versus what you might typically get on-premise.   Customer Experience When it comes to contact centers today, your customers no longer want to interact with you strictly by phone.

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How to Choose a SIP Provider 

So many applications and services are moving to the cloud these days.  One that we are seeing frequently is with our clients’ chosen PSTN providers.  SIP has been around for 20 years now, but has been really getting traction in the last 5 years.

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How to Make Sure Your Company is Kari’s Law Compliant

Have you heard of Kari Dunn? She became famous for the worst reason. She was an East Texas mother who tragically died at a motel because her nine-year-old daughter did not know she had to dial a prefix of “9” to get an outside line to reach 911. That tragedy moved the government to pass […]

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Why Does Telcion Focus on Cisco?

We are often asked why Telcion is so focused on Cisco as our primary market partner. This is a great question, and there are many reasons that have led us to this conclusion. Main Reasons Cross-Platform Integration of Products All of Cisco’s products are designed to integrate with each other.

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Contact Center: Is Yours Making or Costing You Money?

If you have a contact center that’s costing you money and not really improving your business, then it’s not serving its purpose.   Many of our clients use contact center features to improve business interactions with their customers. Contact center software should enhance your customer’s experience when they contact your organization.

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