Jessica’s House — For Healing Hearts

Working on this project created a bond between everyone on the site, and it was an honor to be a part of that. We look forward to seeing the impact that Jessica’s House will make on our community in the future through their new permanent home.

Read more

Meet the Team: Victor Gutierrez

Welcome back to Meet the Team, where every month we introduce you to someone here at Telcion. This month we’re talking to another one of our newest team members, Victor Gutierrez. Victor Gutierrez Collaboration Engineer Years at Telcion: <1 Hi Victor! What are your main responsibilities at Telcion? My function is to support any of […]

Read more

Telcion is Proud to be Certified by Great Place to Work!

Telcion is proud to be Certified™ by Great Place to Work®. The prestigious award is based entirely on what current employees say about their experience working at Telcion. This year, 100% of employees said it’s a great place to work – 41 points higher than the average U.S. company.

Read more

How to Make Microsoft Teams Work With Your Existing Cisco Phone System 

In our last post, we talked about why so many companies are adopting Microsoft Teams and what options are available to add PSTN calling to Microsoft Teams.  Today, let’s dive into more specifics on the Microsoft Direct Routing option. A large portion of our clients have migrated to Microsoft Teams for more advanced messaging and […]

Read more

Microsoft 365 and Office 365: Making a Move to the Cloud

Microsoft 365 and Office 365 are robust packaged licensing offers that take a bundled approach to Microsoft licensing and all of its features. In this post, we’ll cover the main features that come in these packages and the differences in a few package offerings.

Read more

Meet the Team: Mo Elmeligy

Welcome back to Meet the Team, where every month we introduce you to someone here at Telcion. This month we’re talking to one of our newest team members, Mo Elmeligy. Mo Elmeligy Business Technology Consultant Years at Telcion: 0.5 What are your main responsibilities at Telcion? My main responsibilities are driving new client acquisition and […]

Read more

WebEx Cloud Contact Center FAQs

We’ve been talking about WebEx Contact Center all month long—reasons to switch to a cloud contact center, favorite features, and cost. Today we’re answering some frequently asked questions. If you have a question that’s not covered here, let us know! FAQ #1: How does WebEx Contact Center licensing work? Simply, the solution is sold by […]

Read more

How Much Does WebEx Cloud Contact Center Cost?

Cloud contact centers provide a tremendous amount of flexibility, allow you to scale up quickly when needed and locate your agents anywhere, all without the pain of maintaining the hardware and software that goes with a traditional on-premise contact center.

Read more

WebEx Cloud Contact Center: Favorite Features

Last week, we talked about why moving to a cloud contact center is so compelling. Today, let’s talk through the various features that are available in the cloud versus what you might typically get on-premise.   Customer Experience When it comes to contact centers today, your customers no longer want to interact with you strictly by phone.

Read more