“That’s kind of how I’ve been the jack of all trades—find something that’s fascinating and go figure out how to do it, then move on to the next thing.” -Spencer Boyd, Network Engineer @ Telcion
A common misconception about moving to a cloud contact center is that it can’t be done until the entire phone system moves to the cloud, but that’s simply not true. If anything, your contact center should move to the cloud before the rest of your phone system.
Welcome to a new series called Meet the Team, where every month we’ll introduce you to someone here on the Telcion Team. And now, for our first conversation with Tony Swanson. Tony Swanson Business Technology Consultant Years at Telcion: 4.5 Telcion: So, Tony, what are your main responsibilities at Telcion? Tony: My main job function […]
Do you spend a lot of time worrying about keeping your organization safe from cyber attacks? We get it—with a constantly changing threat landscape and hackers who are relentless in their attempts, it’s hard to keep up. The best way to prevent cyber attacks is with a multi-layer approach to security.
Today, with cyber attacks occurring every 39 seconds, network security is more important than ever. Have you ever wondered about the best way to keep tabs on your own network security? Or if you should hire a dedicated network security engineer? That’s what we’d like to help you determine.
About 4 years ago we moved to new offices here at Telcion. We love this space. It’s bigger, has that brick building retro feel with modern design, and is located in beautiful downtown Turlock. When we moved in, a physical door access control system was already in place.
Cloud calling and voice over IP (VOIP) are very similar. They use the same kind of technology. The main difference is that in the past, VOIP has often referred to an on-premise type of phone solution, but with the caveat that it would run over your computer network.
This is the fifth post in a series on WebEx Calling. Previous posts: What is WebEx Calling? Is a Cloud-Based Phone Solution Right for You? How Much Does WebEx Calling Cost? 5 Benefits of Cloud Calling Join Our Upcoming Webinar Join us for a WebEx Calling webinar on Thursday, January 28th! We will be talking […]
Cloud calling was once a niche market, but nowadays is offered by just about every major voice vendor. Some have even staked everything they have on it and shifted their entire portfolio to a cloud offering. Others maintain solutions that are still on-premise, or in the cloud, or some kind of hybrid where they can work […]
So many applications and services are moving to the cloud these days. One that we are seeing frequently is with our clients’ chosen PSTN providers. SIP has been around for 20 years now, but has been really getting traction in the last 5 years.