This is the fourth in a series of articles on using Microsoft Teams for voice calling in your environment. Today, let’s talk about how to enable Microsoft Teams as your primary voice calling provider using Cisco hardware. Microsoft Teams has the ability to provide telephony features, but first, you need to determine the best method […]
This is the third in a series of articles on using Microsoft Teams for voice calling in your environment. So far in this series, we’ve talked about why so many companies are adopting Microsoft Teams, what options are available to add PSTN calling to Microsoft Teams, and more specifics on the Direct Routing option.
In our last post, we talked about why so many companies are adopting Microsoft Teams and what options are available to add PSTN calling to Microsoft Teams. Today, let’s dive into more specifics on the Microsoft Direct Routing option. A large portion of our clients have migrated to Microsoft Teams for more advanced messaging and […]
This is the first in a series of articles on using Microsoft Teams for voice calling in your environment. Many of our clients choose to adopt Microsoft Teams as their preferred collaboration and messaging app. It’s very appealing and easy because it comes with your Office365 subscription.
Microsoft 365 and Office 365 are robust packaged licensing offers that take a bundled approach to Microsoft licensing and all of its features. In this post, we’ll cover the main features that come in these packages and the differences in a few package offerings.
We’ve been talking about WebEx Contact Center all month long—reasons to switch to a cloud contact center, favorite features, and cost. Today we’re answering some frequently asked questions. If you have a question that’s not covered here, let us know! FAQ #1: How does WebEx Contact Center licensing work? Simply, the solution is sold by […]
Cloud contact centers provide a tremendous amount of flexibility, allow you to scale up quickly when needed and locate your agents anywhere, all without the pain of maintaining the hardware and software that goes with a traditional on-premise contact center.
Last week, we talked about why moving to a cloud contact center is so compelling. Today, let’s talk through the various features that are available in the cloud versus what you might typically get on-premise. Customer Experience When it comes to contact centers today, your customers no longer want to interact with you strictly by phone.
A common misconception about moving to a cloud contact center is that it can’t be done until the entire phone system moves to the cloud, but that’s simply not true. If anything, your contact center should move to the cloud before the rest of your phone system.
Cloud calling and voice over IP (VOIP) are very similar. They use the same kind of technology. The main difference is that in the past, VOIP has often referred to an on-premise type of phone solution, but with the caveat that it would run over your computer network.