So many applications and services are moving to the cloud these days.  One that we are seeing frequently is with our clients’ chosen PSTN providers.  SIP has been around for 20 years now, but has been really getting traction in the last 5 years.

Have you heard of Kari Dunn? She became famous for the worst reason. She was an East Texas mother who tragically died at a motel because her nine-year-old daughter did not know she had to dial a prefix of “9” to get an outside line to reach 911. That tragedy moved the government to pass […]

We are often asked why Telcion is so focused on Cisco as our primary market partner. This is a great question, and there are many reasons that have led us to this conclusion. Main Reasons Cross-Platform Integration of Products All of Cisco’s products are designed to integrate with each other.

If you have a contact center that’s costing you money and not really improving your business, then it’s not serving its purpose.   Many of our clients use contact center features to improve business interactions with their customers. Contact center software should enhance your customer’s experience when they contact your organization.