This is the fourth in a series of articles on using Microsoft Teams for voice calling in your environment. Today, let’s talk about how to enable Microsoft Teams as your primary voice calling provider using Cisco hardware.   Microsoft Teams has the ability to provide telephony features, but first, you need to determine the best method […]

This is the third in a series of articles on using Microsoft Teams for voice calling in your environment. So far in this series, we’ve talked about why so many companies are adopting Microsoft Teams, what options are available to add PSTN calling to Microsoft Teams, and more specifics on the Direct Routing option.

In our last post, we talked about why so many companies are adopting Microsoft Teams and what options are available to add PSTN calling to Microsoft Teams.  Today, let’s dive into more specifics on the Microsoft Direct Routing option. A large portion of our clients have migrated to Microsoft Teams for more advanced messaging and […]

This is the first in a series of articles on using Microsoft Teams for voice calling in your environment. Many of our clients choose to adopt Microsoft Teams as their preferred collaboration and messaging app. It’s very appealing and easy because it comes with your Office365 subscription.

We’ve been talking about WebEx Contact Center all month long—reasons to switch to a cloud contact center, favorite features, and cost. Today we’re answering some frequently asked questions. If you have a question that’s not covered here, let us know! FAQ #1: How does WebEx Contact Center licensing work? Simply, the solution is sold by […]

Last week, we talked about why moving to a cloud contact center is so compelling. Today, let’s talk through the various features that are available in the cloud versus what you might typically get on-premise.   Customer Experience When it comes to contact centers today, your customers no longer want to interact with you strictly by phone.

So many applications and services are moving to the cloud these days.  One that we are seeing frequently is with our clients’ chosen PSTN providers.  SIP has been around for 20 years now, but has been really getting traction in the last 5 years.

Have you heard of Kari Dunn? She became famous for the worst reason. She was an East Texas mother who tragically died at a motel because her nine-year-old daughter did not know she had to dial a prefix of “9” to get an outside line to reach 911. That tragedy moved the government to pass […]

We are often asked why Telcion is so focused on Cisco as our primary market partner. This is a great question, and there are many reasons that have led us to this conclusion. Main Reasons Cross-Platform Integration of Products All of Cisco’s products are designed to integrate with each other.

If you have a contact center that’s costing you money and not really improving your business, then it’s not serving its purpose.   Many of our clients use contact center features to improve business interactions with their customers. Contact center software should enhance your customer’s experience when they contact your organization.