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How Much Does Webex Calling Cost? 

Cost, of course, is one of the main questions that comes up when talking about WebEx Calling.

Cloud phone solutions are usually priced out on a per user basis. The actual cost depends on a number of variables. The number of users and features you need will determine the monthly subscription cost, and then there are a few factors that will determine the upfront cost. We break everything down in this post.

This is the third post in a series on WebEx Calling.

Previous posts:
What is WebEx Calling?
Is a Cloud-Based Phone Solution Right for You?

Features to Consider

Calling

This is the number of users who need to make and receive calls. Pricing ranges from $20-30 per user per month, including PSTN. The low end includes Webex Calling features, and the high end includes Teams and Meetings.  

Public Space Phones

This is the number of phones that are in public spaces like hallways, conference rooms, and kitchens. Since these devices are expected to be used infrequently, they’re priced at a different tier.  

Calling Plan

Outside your organization, do you mostly make local calls? Or a lot of long-distance or international calls? Most plans will include unlimited local and long-distance within the 48 contiguous states, and are priced per user.

Meetings

This is the number of users who need the WebEx meetings feature. If you are using Webex today or another meetings vendor such as Zoom or GoTo Meeting, you can bundle those features into this package and save money. We add all the selected features together to come up with a per month subscription cost.  

Potential Upfront Costs

Phones or Headsets

Though many people still prefer to have a hard phone on their desk, that is changing. More and more people are beginning to use softphones on their desktop, or even just the app on their cellphone as their primary source for making and receiving calls.  As a result, the total number of phones required will likely be less than total number of users. 

With that in mind, you do need to consider the cost of headsets. Really good headsets can cost nearly as much as a desk phone, so you may or may not save money by switching. It depends on the quality of headsets you are willing to buy.

If you’re primarily using the mobile app and already have a pair of earbuds, no additional cost is required. If you’re going to use your laptop with a softphone, you can also use existing earbuds. If you’re not in an open environment, you can just use your laptop’s mic and speaker, which are good enough these days to provide a good user experience.

Dial Tone

With Webex Calling you have the option to use your existing circuit to the telephone company for dial tone.  This is useful if you are in the middle of a multi-year contract and it will be a while before you can get out of it and transition to a new service. If that’s the case, you will need a voice gateway to make a connection to this service and also make a connection to the Webex Cloud.  

Implementation

Finally, there is the implementation cost. This is the cost to install phones, install a local voice gateway (if needed), provision users, and provide training.   

In many cases we can take the entire up front cost and combine it with the subscription cost to create a total monthly cost for the entire system. This way there are no upfront costs to cover.

As you can see, actual costs are dependent on choices made for your needs, and we customize every solution. If you’re interested in getting precise pricing for your company, we encourage you to schedule a call or email info@telcion.com. We're happy to help you.

Data Center Transformation at a Local Bank

About the Client

Location
Modesto, CA

Industry
Finance

Number of Employees
250+

Main Outcomes

New Panduit racks
Reorganized cable
Wire management

The Problem

IT managers are very busy. They have to maintain complex environments that need constant attention. The business unit’s demand on employee growth puts pressure on managers to scale IT infrastructure quickly.

Add a switch here, a router there, extra servers, and the next thing you know, that clean data center or IT closet has become a jumbled mess of yellow, orange, and blue cables. No longer able to manage it, they surrender when they can’t make heads or tails of what is going where. We see this a lot.

The bank's data center was a tangled mess.

This local bank had several racks in their data center with cables strung back and forth everywhere. If their data center was a restaurant, it would be the Spaghetti Factory.

This made it hard for the IT team to do their job, especially when time was of the essence. Accessing equipment in need of servicing and finding available switch ports became a challenge.

Additionally, IT auditors were recommending that the data center be reconfigured to raise the height of equipment to prevent potential flood damage.

The Challenge

The entire data center needed to be dismantled, new racks and wire management put into place, and all equipment reassembled in new locations.

Some of the existing cabling was not long enough reach the new location in the data center, so it needed to be re-pulled.

All of the cabling needed to be re-terminated into new patch panels in order to be dressed and organized properly. When finished, every cable would have to be patched back into the original switch port so the data center could come back to life without any additional downtime.

All of this created a significant amount of work to be completed under a tight timeframe with little room for error. And because the bank’s operations run Monday through Saturday, there was only a small window of available downtime.

The Solution

The bank knew that their problem would only get worse as they expanded and weren’t willing to allow the pain points to continue to exist.

We completed the project over a three-day weekend and all systems were brought back online and tested prior to users returning to work.

All cables were patched in with 100% accuracy, and the entire data center came back to life with zero issues resulting from the facelift.

All cleaned up! Nice and neat.

[Download a PDF version of this case study]

Read more:
A New Way to Do Cable Management
6 Tips for Easy Cable Management

Hungry, Humble, Smart: Part 3

In this series we’re talking about the three traits every person on your team should possess, according to The Ideal Team Player by Patrick Lencioni.

The traits are:
1. Hungry
2. Humble
3. Smart

At Telcion we adopted these as ideal qualities we would look for in every person we hired. This “hungry, humble, smart” filter has helped us improve the quality of our team and our ability to hire well.

Not to be confused with core values, which vary by organization, “hungry, humble, smart” are universal and should apply to people on any team. They are also most powerful when combined. Individuals who have all three are the coveted team players we seek to find.

The Ideal Team Player

If you missed the first post you can find it here.

Today we’re discussing the third trait—smart.

What does it mean to be smart?

When you first hear that—smart—you may assume that Patrick is referring to the intellectual capacity of an individual. But he’s actually talking about being people smart. Or as he puts it, “Smart simply refers to a person’s common sense about people.”

I’m amazed at the power of this virtue as I’ve applied it to my own life. Those who are people smart have a unique ability that makes them exceptional team members.

In recent years, emotional intelligence has gained popularity. We know that IQ measures how much intellect someone has. Emotional IQ measures how well someone can manage their own emotions and perceive the emotions of those around them.

One definition is this:

“Emotional intelligence is the ability to understand and manage your own emotions, and those of the people around you. People with a high degree of emotional intelligence know what they’re feeling, what their emotions mean, and how these emotions can affect other people.” (source)

I would add that emotional intelligence also means being able to act and respond appropriately from those observations. This is where the rubber meets the road. Knowledge is great, but wisdom is the application of knowledge. Many people have the former, few have the latter.

A person with “people smarts” is an observer of people. They can sense what people are feeling across the emotional spectrum—angry, sad, anxious, hurt, embarrassed, happy, and all the emotions between.

But not only do they sense what people are feeling—they have empathy for those feelings. They can feel what others feel and respond in an appropriate way. The ability to respond appropriately is the hard part.

Many of us can observe what others are feeling. It’s a natural part of how we communicate with each other. But we often lack the ability to internalize those observations without becoming emotionally charged ourselves. Most often we respond to what we observe by changing our own emotional state and reacting based on that. This usually leads to an inappropriate response.

An ideal team player can respond in an appropriate and productive fashion within ever-changing personal and group dynamics. Patrick writes this:

“Smart people just have good judgement and intuition around the subtleties of group dynamics and the impact of their words and actions. As a result, they don’t say and do things—or fail to say and do things—without knowing the likely responses of their colleagues.”

Get smart

Here are two simple ways to become more people smart:

1. Decide that you are going to be an observer of people.
It’s easy to make this decision. But it does require work. You can practice all day long as you interact with people around you. Some folks are naturally gifted in this area. Others need to really work hard to make it a learned behavior.

2. Take time to reflect on your meaningful interactions with people.
What do you think the other person was feeling? How were they responding to the conversation taking place? What were your responses? What could you have said differently to more positively influence the interaction?

As I’ve worked on becoming more people smart over many years, my ability has steadily improved. I’m not perfect, and still miss it from time to time. Yet, because this is an important virtue that I want to become very good at, I continue to practice.

To do this, I:

  • Replay conversations in my mind, asking myself the questions above and preparing myself for the next conversation.
  • Confer with my colleagues after a meeting to get their read on how someone was reacting in a conversation and see if they agree with my observation.
  • Talk to the person directly later, when I know I can get honest feedback on their thoughts and feelings so I can determine if I was reading it right.

One thing to be aware of is that someone with a high degree of people smarts does not necessarily have good intentions. People who are naturally gifted in this area can also use this for negative impact. They can be very good at manipulating people for their own purposes. Obviously, these kinds of people are not the kind of team players you want to work with.

Assume the best

Let me leave you with this thought: always assume the best of people. It's the best way I've found to start becoming people smart.

A long time ago, I decided to take this view and assume that people have the very best intentions. Versus assuming that someone was trying to slight me, or manipulate me, or take advantage of me. To adopt this outlook requires inherent trust.

But what I had observed was that people who do not assume the best constantly second guess other people’s motives. Because of this they spend a lot of emotional energy trying to read between the lines, guess intentions, and figure out what the real motive is.

This is a waste of time and energy. Most people have good intentions. Most people are not trying to manipulate. Most people don’t have ulterior motives. When I assume the best, it increases my ability to focus on what people are saying and feeling and to react appropriately. Alternatively, when I don’t assume the best, I miss out on what’s really going on and don’t respond in the best way.

Of course, the one downside to living life like this is that you will occasionally get burned. I’ve decided that this occasional occurrence is worth it because of all the good that comes from assuming the best. The impact on my personal relationships and my ability to respond well to others is significant.

When I get burned, it does impact my trust of that particular person. But I don’t let it impact how I treat every other person. And that’s the key. So many people allow one bad experience to influence how they treat every other person they meet. It’s a shame because of the massive emotional toll. Don’t live like this. Life is too short.

Remember that we are all human, we are not perfect, and we need people around us who will forgive our shortcomings.

Assume the best of people. Your life will be better for it.

[This article was contributed by Lance Reid, Telcion's CEO.]

Additional Reading
Hungry, Humble, Smart: Part 1
Hungry, Humble, Smart: Part 2
Company Culture During a Pandemic

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