Unified Communications & Phone Solutions

Enhance collaboration and boost productivity in the workplace

What is Unified Communications?

In simple terms, it is the modern way of deploying a phone system. It is also referred to as Voice over IP (VoIP) and IP Telephony. Unified Communications is a business-grade communications system that is more reliable and feature-rich than anything you have used before.

Deploying a UC system will enable your company to use the voice features you have come to rely on, and it will add many more options to enable your company to be more competitive, reduce communication costs, and make it easier to collaborate across multiple locations.

Telcion ’s UC solutions offer a variety of features and benefits:

  • Single number reach – Have your phone system to send a call to your mobile phone. This feature also allows for a single voicemail box, which means you don’t have to manage voicemail on both your desktop phone and mobile phone.
  • Unified messaging – Receive your voicemails in your email. This also allows retrieval and playback from your smartphone.
  • Mobility – Connect your smartphone to the phone system via Wi-Fi. Your smartphone can be used in conjunction with your desktop phone, or use your smartphone as your desktop phone through an app.
  • Presence – See the “presence” status of any individual on the system, such as on the phone, away, in a meeting, or out to lunch. Integrate with Outlook to automatically update your status based on your calendar.
  • Instant messaging – Send an instant message to anyone in the contact list.
  • Desktop sharing – Instantly share your desktop with another user to collaborate on a document.
  • Video – Make a video call with another user.
  • Multi-party desktop sharing, audio/video conference – Have multiple parties join in on a single conference for both audio, video, and desktop sharing. Great for meetings with clients for face-to-face conversations and document review, no matter where you or they are located.
  • Softphone – Use your computer or laptop as a phone. This is great for roaming users who may be on site at a client for a day, but still want to be reachable by their desktop extension.
  • Virtual users – Install a desktop phone at a remote user’s location. As long as internet connectivity exists, a phone can be easily plugged in and configured as an extension. It works the same as a phone in the office, and nobody knows where they are physically located. Also great for office users with a home office or a need to work from home.
  • Collaborate with outside users – As your clients become more adept with the technology they have, you can both interoperate with them and/or initiate collaboration sessions that they can easily participate in.