From the CEO: 2025 Year in Review
(Partial) team photo from our 2025 offsite in Florida!
Looking back on 2025
As we get to the end of the year, it’s always good to look back and reflect. We tend to only remember the bad stuff that happened to us, the hard stuff, the struggles. It’s so easy to forget all the good things that happened. I like to take a few minutes and write out the wins that our team had and remember all the good stuff that happened along the way as well. I encourage you to do the same.
As I look back on Telcion this last year, we had some amazing wins. We increased our revenue by more than 20% year over year, which is a fantastic growth rate. Our clients continue to pursue growth which is driving new projects. While the news headlines indicated the economy was stalling this past year, we didn’t see it in our business. The large majority of our clients have continued to invest in their businesses which is creating new IT projects and demand for more services.
We continued to expand our presence with MSP service offerings, picking up several new clients that wanted to completely outsource their IT to Telcion. We see this trend continuing as more companies see the value in hiring experts to manage their IT and gaining the scalability and efficiency that comes with that. IT moves very fast and keeping a small team of your own, keeping them challenged, and keeping them abreast of the best practices is very hard to do. It’s difficult to match what an IT vendor can bring to the table.
Over the last couple of years we have expanded into virtual CIO services. We continued to see demand for these services this past year and will continue to invest in growing in this area.
As many of our long-time clients already know, we started Telcion originally to focus on IP Telephony and contact center solutions, and then expanded our offerings from there. These original services continue to be a major pillar of revenue for our company. However, the trend to move to cloud-based services, especially in the contact center, really accelerated this past year as nearly all of the solutions that we are designing are now cloud based. What’s interesting though is we still see a decent number of on-premises solutions that make sense. We don’t see on-premises going away entirely.
Looking into 2026
I keep seeing opportunity to branch out into various software development opportunities within our client base. We’ve added another application specialist to our team to help our clients solve specific application requirements. A lot of this revolves around BI reporting tools and custom front-end applications to better automate tasks.
AI continues to drive a lot of changes in the IT space. In 2025, we rolled out an AI chatbot to help end users triage support tickets, and escalating to a help desk engineer as needed. We are also working closely with Cisco to develop AI tools that leverage our IP Telephony and contact center solutions to automate inbound calling. We expect this will be in full production during 2026 and will help our clients automate inbound calls and provide better overall customer service to their clients.
Security continues to be a major focus. We see evidence of attacks every single day. Our security operations team is constantly working with clients to prevent and remediate issues that arise. In 2026 we expect more AI tools to be available to automate remediation. This will be required to keep up with the bad guys that use AI to automate their own hacking.
IT is constantly changing, and it’s an exciting field to participate in. I’m grateful to our clients that trust Telcion with their IT needs and to the people we have that are dedicated to providing exceptional service. Telcion can’t exist without both.
Merry Christmas and Happy New Year!
—Lance Reid, CEO