The Advantages of Cloud Calling for Healthcare

With a rapidly advancing pace of growth and needs in the healthcare space, cloud calling provides a simplified, powerful communication solution for healthcare organizations

Cloud calling is not an all-or-nothing solution. You can integrate cloud features to create the perfect balance for your unified communications (UC) needs — whether on-premises, in the cloud, or a mix of both.

Some of the benefits of cloud calling include:

Consolidation of phone services

There’s nothing more beautiful than a single pane of glass, except perhaps for the consolidation of phone services you get with Webex Cloud Calling. Compared to on-prem, which requires stitching together different providers for your communications system, Webex Calling unifies all your services and streamlines the management process. This saves you time, and reduces the amount of vendors you have to work with.

Ease of management over traditional PTSN

With a Webex Calling environment, you have the option to choose a Cisco Calling plan, wrapping your phone systems vendor and PTSN provider all into one. You can also choose from various Cisco approved Cloud Connected PTSN providers, which comes together under a single view for ease of management. There is also an option for you to use your local gateway, which you can manage through Cisco Control Hub like the other PTSN options.

Reduction of expensive on-premise infrastructure

On-premise infrastructure can get expensive, and manual refreshes are required every few years. Moving to the cloud won’t necessarily save you money up front, but the reduced maintenance costs and the automatic refreshes save you labor and free you from the mental load of being on-prem. Plus, cloud calling comes with built in redundancies, making it easy for you to reroute your call traffic in the event of an outage.


Webex cloud calling offers distinct advantages for healthcare. It provides secure calling with encryption and carrier-grade cloud infrastructure. It also has global regulatory expertise and compliance across all markets served. IT can have easier control through simple web portals, and the single pane of glass interface makes management a breeze. You can choose to get the best of cloud services while leveraging existing investments or go straight to the cloud and avoid major capital outlay—there’s really no reason to hesitate moving to the cloud.

Cloud calling comes in all shapes and sizes. Find the perfect balance for your healthcare organization by integrating cloud features that work best for you, partnering with the best provider and solution. Work smarter with cloud calling from Webex.

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Five Reasons to Choose Webex for Your Healthcare Cloud Contact Center

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State of the Voice & Collaboration Market 2023