What’s New with Telcion Managed Services?
With the changing employment landscape, it’s often more efficient to hire an MSP to manage portions of your IT infrastructure—or sometimes commissioning an MSP to handle the whole kit and kaboodle. We find that many of our clients benefit from having the expertise of an experienced IT provider at their disposal, whether it’s us or another partner, because of the expanded skill set and mitigation ability that an MSP has.
Telcion offers a comprehensive range of IT managed services, with a focus on areas such as Webex Calling & Webex Contact Center, network infrastructure, and security managed services, all supported by our team of Cisco certified engineers. Our offerings are customized for each of our client’s needs, and we support 24x7 offerings to meet different business needs. Telcion can customize a managed service plan that is best for your business. Whether it’s fully outsourced managed services or key areas of your business infrastructure, we can help.
The following are popular areas our clients leverage support for within their environments.
Webex Calling & Contact Center
Telcion provides seamless transition services to migrate on-premise or other hosted phone systems and contact centers to cloud-based Webex solutions. We offer integrated solutions ensuring secure, encrypted communication and user-friendly features for businesses. The Webex Cloud Contact Center service includes reporting analytics, omnichannel support, workflow automation, and support for hybrid work environments. Telcion's process for implementing these services involves strategizing based on current configurations, solution design, and ongoing managed support.
Network Infrastructure
Telcion's offerings in network infrastructure encompass a broad range of services, including network monitoring, uptime management, and support for unplanned service events. Our proactive approach ensures network reliability and minimal downtime, critical for modern business operations. We are able to facilitate the management of routers, switches, firewalls, wireless, servers, VMware environments, as well as many other mission critical systems within your network.
Security Managed Services
In the realm of cybersecurity, Telcion provides support for the Cisco Secure product line, including a 24x7 SOC/SIEM offering and Cisco’s XDR managed security offering. This includes crisis prevention and rapid response to any potential security threats, safeguarding critical business data and infrastructure.
Managed IT Services
Our Managed IT services include comprehensive IT management, from network monitoring to business continuity and custom project work. This ensures not only the maintenance of IT infrastructure but also its optimization for current and future business needs.
Telcion's approach to IT management is focused on reliability, security, and efficiency, backed by a team of experienced Cisco certified professionals. Our services are designed to help organizations outsource their IT needs, allowing them to focus on core business activities while ensuring their technology infrastructure is robust, secure, and up-to-date.
Want to discuss what it looks like to have managed IT in your environment? Contact us today and one of our team members will reach out for a no-pressure conversation to answer your questions.
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